Our Policies

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Our Jewellery

Each piece of jewellery is lovingly crafted and handmade by Vikki from her studio in South Somerset. Due to the nature of it being handcrafted, and the gemstones being of a one-of-a-kind nature, your piece may vary slightly from the images you see on our website.

By buying a handcrafted piece you are investing in your very own, one of a kind piece of jewellery, lovingly made just for you.

Materials

We only source our gemstones and metals from the best quality independent suppliers. We take great care and time over choosing our materials with a priority on quality - always.

Orders

As all jewellery is personally handcrafted and made to order by Vikki in her studio, she will aim to complete and dispatch an order within 5-10 working days.

If an item is already in stock then we will endeavor to dispatch it within 1-2 working days.

Additionally, should you have any special requirements for your order (i.e. birthdays/holiday gifts) then please CONTACT US and we will be more than happy to discuss your needs with you.

Packaging and Shipping

Personally packaged by Vikki, your order will be carefully placed in a branded jewellery box that is wrapped in acid-free tissue paper and sealed in an unbranded envelope before being dispatched using either the Royal Mail Special Delivery Guaranteed® service (this service guarantees you next day delivery between 9am-1pm (signature required) aswell as insuring your package to give you peace of mind) or the Royal Mail Second Class Signed For® service.

Sizings

All jewellery is made to order, so when ordering a ring or bracelet, Vikki will need to be informed of your size before proceeding with the production process.

How to measure your bracelet size - Firstly wrap a tape measure around the wrist you intend to wear the bracelet on. Secondly, make a note of where the tape meets the number 0, and to ensure the bracelet will fit comfortably, add an extra 15mm to the number you provisionally wrote down. Should you have any extra requirements as to whether you prefer a more looser or tighter fit then please let us know when we contact you about your size.

How to measure your ring size - Using a piece of string, or something similar, wrap it around the base of the finger you intend to wear the ring on. Then, with a pen, mark the point on the string where the end meets. Take the string and line it up against a millimeter ruler to measure the distance from the end of the string to point you've marked with the pen. Finally, using the list below, choose the closest measurement to find your ring size.

UK Ring Sizes
G
– 45.5mm
H – 46.7mm
I – 48mm
J – 48.7mm
K – 49.9mm
L – 51.2mm
M – 52.5mm
N – 53.8mm
O – 55mm
P – 56.3mm
Q – 57.6mm
R – 58.9mm
S – 60.1mm
T – 61.4mm
U – 62.7mm
V – 64mm
W – 65.2mm
X – 66.5mm

Alternatively, please visit your local jewellers to gain a more precise ring measurement.

Returns

We always aim to ensure your jewellery arrives with you in top condition. However, should you be unhappy with your order for some reason, then please CONTACT US so that we can help assist you.

We will happily exchange for store credit within 14 days of your receipt of your order and once it has been safely returned to us in what we deem as its original condition and packaging.

Custom orders are non-exchangeable. Delivery charges are non-refundable.

Privacy Policy

Put simply, your privacy is of the utmost importance to us and we will never share any details with third parties.
Any information collected from you is purely for the use of Vikki Hall Jewellery to help improve our customers' shopping experience and to inform you of any promotions or offers via email (you can unsubscribe at any time).

What information do we collect?
We collect information from you whenever you place an order with us, setup an account or sign up to our newsletter. When signing up or registering an account with us you may be asked for your full name, email address, delivery address, phone number and payment information.

How do we use your information?
The information we collect from you will only be used by us to provide you with the best possible customer service.
This includes:
  • Communicating via email to give you updates on an order aswell as informing you about any promotions or upcoming sales (newsletter can be opted out at any time).
  • Contacting you via telephone only should there be any special circumstances about your order.
How do we protect your information?
When placing an order or accessing your account information you will be secured by the Secure Socket Layer (SSL) we have in place for our site. SSL is security technology for establishing an encrypted link between the server and your browser, ensuring all the data involved remains private and integral. Additionally, your personal information is then contained behind an encrypted platform that is accessible by one person only.